DiamondIQ Privacy Policy

Last updated: March 21, 2026

DiamondIQ is a baseball IQ training game operated by CoachHQ / TopStepHQ ("we", "us", "our"). This policy describes how we collect, use, and protect information when you use the DiamondIQ application.

Information We Collect

Coaches

When you sign in as a coach, we collect:

Email address -- used for one-time passcode (OTP) authentication. Stored securely in Firebase Authentication.
Display name -- optional, used to identify you within the app.
Team and roster data -- accessed from your existing TopStepHQ account. Not duplicated.

Players

Players (typically ages 8-14) do not create accounts and we do not collect personal information from them. Specifically:

No email, name, or contact information is collected from players.
Players access the game using a join code provided by their coach. The join code links to a player record created by the coach, not by the player.
Game scores and performance data are stored using an anonymous identifier and the coach-assigned player ID.
No photos, location data, or device identifiers are collected from players.

How We Use Information

Authentication -- Coach email addresses are used solely for sign-in via one-time passcode.
Game functionality -- Scores and performance data are used to provide leaderboards, player statistics, and coaching insights.
Push notifications -- If you grant permission, we may send notifications about game assignments or team activity. You can disable these at any time in your device settings.

Information Sharing

We do not sell, rent, or share personal information with third parties. We do not use third-party analytics, advertising, or tracking services.

Game data (scores, leaderboards) is visible to coaches on the same team. Players can see the team leaderboard but not other players' detailed statistics.

Data Storage and Security

Data is stored in Google Firebase (Firestore and Authentication), hosted in the United States. We use industry-standard security measures including encrypted connections (HTTPS/TLS) and Firebase security rules to restrict data access.

Children's Privacy (COPPA)

DiamondIQ is designed for use by youth baseball players (ages 8-14) under the supervision of their coaches. We do not knowingly collect personal information directly from children. Player access is mediated through coach-generated join codes, and no personal data is requested from players at any point.

If you believe a child has provided personal information to us, please contact us at the email below and we will promptly delete it.

Data Retention

Coach accounts and associated data are retained as long as the account is active. Game scores and performance data are retained for the duration of the team's use of the platform. Coaches may request deletion of their account and associated data at any time.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. Coaches can revoke player join codes at any time, which prevents further score recording for that player.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of the app after changes constitutes acceptance.

Contact Us

For privacy questions or data requests, contact us at:
support@topstep-hq.com